Nuno Oliveira: when I go to my sent offers nothing shows up. I’ve already tried that and would’ve cancelled it if that were an option. I also tried contacting support but that was absolutely useless.

Daniel Skie: Did you check both under active and invalid under sent in both? there should be really no reason for it not to show up there.

Nuno Oliveira: I have checked everywhere. It doesn’t show up anywhere. I am unable to find the buy order id that Sven from customer service has asked for due to the inability to locate the transaction. Also where would I find the “invalid” offer section? That doesn’t appear on my end. I’m not sure why as a company you’re not able to look at my account and simply assist me? Is there a number I can call or do I have to use these chats that take forever to get responses through? I am missing out on my purchase ability because you are holding my funds in an escrow deposit account and nobody is willing to simply refund that? I have provided below a screenshot from wax.bloks.io showing where the money was taken as a deposit and nothing further. This has been incredibly frustrating and I’m honestly disappointed in the way it has been handled.

Daniel Skie: Hello, if you are accessing our platform on your phone the option to go into the Invalid Buy offer will be shown on a pop up menu prompted by an orange button on the left side of the screen.

If you wish to get closer help from us the best way is to reach out to us on our Discord : https://discord.com/invite/atomichub

Or Telegram: https://t.me/atomicassets

As you are the only one with control of your wallet there's not much that can be done on our end to correct this.

Feel free to reach out to us in one of the previously mentioned mediums as we'll be able to provide much closer support there. Thank you.